AI receptionist
Your receptionist, only when you need it.
Use your existing team, add AI when needed, or combine both. Nothing about PocketBot requires you to replace the way you already answer customers.
The point is not fewer people. The point is that an enquiry at 2am is still warm at 9am.
What it is not
- Not a replacement for your reception team
- Not a requirement of using PocketBot
- Not fully autonomous booking
- Not something a customer cannot escalate away from
What you control
- Which channels AI handles, if any
- Which hours it is active
- Which questions it may answer
- When a human must take over
- Whether it is enabled at all
- Different settings for each brand or location
Three modes
Pick the one that matches how you already work.
Human, AI assisted, AI managed. Most businesses land in the middle, and some correctly stay on the left.
AI assisted
AI answers first questions and handles messages out of hours. Anything it is not certain about, or anything a customer asks to escalate, goes to a human.
- CallsYour reception during office hours
- MessagesAI first, human on escalation
- OvernightAI replies so the enquiry does not go cold
- HandoverAny conversation can be taken by a person at any point
Questions
Before you ask
Yes. Channels are configured separately, and calls can stay entirely with your team.