AI receptionist
Your receptionist, only when you need it.
Use your existing team, add AI when needed, or combine both. Nothing about PocketBot requires you to replace the way you already answer customers.
The point is not fewer people. The point is that an enquiry at 2am is still warm at 9am.
What it is not
- Not a replacement for your reception team
- Not a requirement of using PocketBot
- Not fully autonomous booking
- Not something a customer cannot escalate away from
What you control
- Which channels AI handles, if any
- Which hours it is active
- Which questions it may answer
- When a human must take over
- Whether it is enabled at all
- Different settings for each brand or location
Three modes
Pick the one that matches how you already work.
Human, AI assisted, AI managed. Most businesses land in the middle, and some correctly stay on the left.
AI assisted
AI answers first questions and handles messages out of hours. Anything it is not certain about, or anything a customer asks to escalate, goes to a human.
- CallsYour reception during office hours
- MessagesAI first, human on escalation
- OvernightAI replies so the enquiry does not go cold
- HandoverAny conversation can be taken by a person at any point
Try it
A real enquiry, answered.
Send a message and watch it do the job: answer, translate, collect the booking details, refuse to guess at a price, and hand the conversation to a person the moment one is asked for.
Try the receptionist
Send a message and see how an enquiry is answered, understood and prepared for the business.
Enquiry
Hi, I am Mia, the agency’s assistant. How can I help you this evening?
Message Mia
The name on the customer’s side of it.
Message Mia is the enquiry assistant a customer meets on Room33 and on PocketBot-powered websites. It collects the booking details, keeps your contact details private until you release them, and hands the conversation to you — or to the AI receptionist above, if you have switched one on.
One is the front door and the other is who answers it. A business can use Message Mia with no AI receptionist at all, and every enquiry still arrives in the same place with the same details attached.
Questions
Before you ask
Yes. Channels are configured separately, and calls can stay entirely with your team.