Staff and rosters
Who works where, when, and under which brand.
CRM
The control centre behind the fast bits.
Q is the fast mobile surface for what is happening now. The CRM is where the business is actually run.
Built for agencies and larger businesses. An independent can ignore most of it and still have everything they need.
Roster
The live view the CRM is built around.
Q is what a person carries. This is what the business looks at.
Live roster
Staff member A
- Public profileProfile shows Available now, with the booking button live.
- Enquiry routingReceives routed enquiries and Q requests.
- Who changed itThe staff member, from their phone. Reception did not have to ask.
What it covers
Provider profiles
One record per person, publishing to every surface.
Bookings and leads
From first enquiry to confirmed booking, in one place.
Customer records
One record per customer, with the history attached.
Conversations
The messages that belong to a customer, not to a phone.
Content and website management
What is published, where, and to which audience.
Payments and reporting
Revenue by staff member, location and type.
Permissions and notifications
Who may see what, and who gets told when.